Senior Service Designer

About the job

Bridgeable is hiring a Senior Service Designer who is passionate and motivated by working on client projects spanning various industries such as healthcare and pharmaceuticals, financial services and telecommunications. We are looking for a strategic individual with experience practicing service design on a multidisciplinary team. The Sr. Service Designer will collaborate with a team to uncover insights, translate these into innovation and service design possibilities, and implement them within client organizations. This is an individual contributor role without people management responsibilities.

Your area of expertise may be in a variety of disciplines, but your core competency is thinking strategically, solving problems creatively, and working collaboratively. You will contribute to the delivery of client projects that understand user needs, design compelling experiences, and support organizations to implement at scale. You will bring a positive, fearless attitude to your work, with a drive to be relentlessly useful, and a thirst for continuous learning.

Some Key Responsibilities Include

• Collaborate with a multidisciplinary team focused on creating more human-centred experiences across various service touchpoints
• Build a deep understanding of our client’s business model and internal dynamics to apply service design tools and build creative solutions, effectively
• Lead and/or participate in collaborative work sessions both internally, and externally with clients
• Synthesize data from research and co-creation sessions to identify key insights and translate them into opportunity area
• Co-design prototypes, including low fidelity, rapid iterations in co-creation sessions, and high-fidelity outputs using a variety of software tools.

• Effectively use storytelling to communicate user insights, opportunity areas, and concept designs to a variety of audiences
• Work within or lead a multidisciplinary team to prepare design intent and specification documents that help extended members of the design and development teams, both Bridgeable and client, understand and build solutions as intended

• • Mentor less experienced team members during the execution of client projects
  • Support the implementation of new experiences within organizations
  • Interact directly with end-users, clients, and other stakeholders
  • Explore trends and best practices and summarize the potential applications in client work
  • Support senior managers’ business development efforts by informing the preparation of thoughtful proposals and project approach in response to our clients’ needs, as required
  • Additional responsibilities as required

Requirements

You have

• • An undergraduate degree or higher of any kind
  • A minimum of 5 years of work experience in qualitative research, design execution, and/or consulting

The ability to work independently on and take ownership over small projects and/or key work streams within large projects

• • Excellent project management skills, with a demonstrated ability to consistently prioritize and manage multiple tasks in a fast-paced, deadline-driven environment
  • Strong written and verbal communication skills that demonstrate tact and diplomacy
  • Experience with human-centred design and service design

You are

• • Creative – both in the sense of being imaginative and having original ideas and in the sense of creating new objects, services, experiences
  • Able to empathize with others and are able to see the world from someone else’s point of view
  • A strong systems thinker and creative problem solver
  • Flexible and adaptable, allowing you to be comfortable in environments with a high degree of ambiguity
  • Highly motivated, detail-oriented, organized, and efficient, with a strong ability to work independently as well as part of a team
  • Organized and accountable; able to plan your work, and work the plan to meet project objectives, on time, consistently
  • Adept at learning new software and proficient with one or more of Microsoft Office, Adobe Creative Suite, and digital prototyping tools
  • Hard-working and diligent; you know that learning and growth comes with effort

You love

• Telling compelling stories, whether through narrative prose, compelling visuals, or effective prototypes
• Refining the details of a solution until it meets a high standard for excellence
• To improve people’s lives through a human-centred approach
• To work collaboratively to turn ideas into reality, working with people of diverse backgrounds
• To embrace new experiences with resiliency and a sense of adventure
• Working in an entrepreneurial environment where creative boundaries are broad, and natural curiosities are valued
• Introducing new and innovative approaches to your work
• The balance between working independently and in collaboration with creative teams