Senior Service Designer

We’re looking for a Senior Service Designer to join our team to work with our partners and clients on a variety of new services and strategies that aim to transform patient and provider experiences.

In this role, you can expect to have hands-on experiences with patients and their families as well as care providers from across the system. You can also expect to work from research all the way to implementation and beyond. If you want to help execute end-to-end, human-centered strategies, products and services that impact how healthcare is delivered, then we’d love to hear from you!

What you’ll be doing:

• Advocating for the user
• Leading field research, articulating user needs, and mapping existing systems
• Leading, planning, facilitating, and synthesizing stakeholder workshops
• Developing user scenarios, journey maps, system maps, service blueprints, and business strategies
• Working with implementation teams to help successfully launch new services into market/clinic
• Managing client communications (presenting research insights, ideas, and designs to clients and other stakeholders)
• Developing client and partner relationships
• Engaging in design reviews, both as a presenter and as a constructive critic
• Providing team-wide leadership and mentorship on service design processes and methods

You should apply if you want:

• To have real and obvious positive impact in the world.
• A work culture that values authenticity, openness, and diversity… for real!
• Generous benefits, vacation, and a pension plan. Yes, pensions do still exist!

What you need to have:

• A passion for improving the patient and provider experience
• 4+ years professional experience using service design, experience design, and design thinking methods
• A love of strategy, service experience, and design process.
• An ability to work in and lead teams to deliver delightful and effective services in complex environments
• A disposition towards action and making
• Experience as a design researcher who is able to plan, conduct and analyze complex workflows and patient journeys
• Strong visual design fundamentals; we are looking for someone who appreciates and has the ability to communicate visually
• Be a dynamic and engaging facilitator, able to guide the attention of a room full of care providers or patients
• Project leadership experience
• Direct client management experience

Bonus:

• Experience working in healthcare and/or a clinical setting
• Human factors knowledge/experience
• Experience working in a design or creative consultancy