Technology
UX Service Designer
Full Time

Mariner Innovations
OVERVIEW OF THE ROLE:
We are seeking a highly skilled and experienced Senior Service Designer to join our team.This role requires a deep understanding of service design principles, a strong analytical mindset, and the ability to collaborate effectively with stakeholders at all levels.
WHAT YOU’LL BE DOING IN THE ROLE:
- Contribute to and manage service design projects, ensuring that deliverables meet user needs and align with business objectives.
- Conduct user research to gain insights into customer behaviors, needs, and challenges. Use this data to inform design decisions.
- Create customer journey maps and service blueprints to visualize and improve user experiences across various touchpoints.
- Work with product managers, UX designers, developers, and other stakeholders to ensure seamless integration of service design principles into the overall service offering.
- Develop prototypes to test and validate service concepts. Gather feedback and iterate designs to improve service quality.
- Analyze existing service processes and identify areas for improvement, focusing on efficiency and user satisfaction.
- Clearly document design processes, decisions, and outcomes to ensure transparency and facilitate communication across teams
WHAT SKILLS / QUALIFICATIONS YOU’LL NEED TO DO THE JOB:
Mandatory
- Proven experience as a Senior Service/UX Designer, ideally services with a digital component (ie. onmi-channel)
- Certification/training in Service Design, Human-Computer Interaction, User Experience (UX) Design or related disciplines
- Experience in journey mapping, service blueprinting, user research, service design or systems thinking.
- Workshop design and facilitation skills.
- Strong analytical and problem-solving skills, with a keen ability to identify and address potential risks.
- Ability to collaborate with technical and non-technical stakeholders, translating requirements into product features.
- Demonstrated ability to understand stakeholder and end-user needs through research activities
- Experience designing and conducting user experience testing and validation sessions.
- Experience working in an Agile environment
Nice-to-have
- Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
- Experience with Design Thinking and/or Human-Centered Design methodologies
- Strong understanding of risk assessment and risk management practices.
- Experience in change management and stakeholder management would be considered an asset
- Experience of working in or with a public sector environment would be considered an asset.
…AND YOU ARE…
- Always improving your skills and knowledge: you want to be the best at what you do
- Curious and creative; comfortable taking on new problems and challenges
- A self-starter with the ability to recommend priorities to the project leader
- Comfortable working through problems and figuring things out with minimal supervision
- Great problem-solving skills: thorough and reliable
- Able to work in a team: share knowledge and assist other team members
- A good communicator: able to explain your ideas and recommendations
- Well organized and dependable under pressure: you manage your time effectively
- Energized by our company values!
Location
Halifax, NS, Canada
Type
Full Time
Industry
Technology
More jobs at Mariner Innovations

UX Service Designer
Mariner Innovations
Halifax, NS, Canada
Agency / Consultancy
5 months ago

Service Designer
Mariner Innovations
Berkeley, CA
Agency / Consultancy
3 years ago
More jobs in Canada

Service Designer
Radiant Systems Solutions
Edmonton, AB, Canada
Agency / Consultancy
6 days ago

Service Designer Senior Associate
PwC Canada
Vancouver, BC, Canada
Agency / Consultancy

Senior Service Designer
CGI
Edmonton, AB, Canada
Agency / Consultancy
Report this Job Listing
Proud Partners


We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.