Pharmaceuticals
Service Designer
Archived
Full Time
Global Pharma Tek
- Leads multi-discipline teams in business transformation initiatives to align cross-government and/or cross-sector programs and services with gov.bc.ca to ensure the web is best utilized as a platform for service delivery, using the Province’s citizen-focused, evidence-based approach for web and service design
- Creates the Service Strategy and a plan to deliver on the Strategy to transform the business from the ‘as-is” structure to the “to-be” structure.
- Addresses the organization’s executive including ADMs and Executive Directors; is a compelling and persuasive presenter.
- Provides advice, recommendations and options; requires effectively communicating and obtaining buy-in of the Strategy and user experience approaches with executives and senior management.
- Provides mentoring on service design approaches and methodologies to team members during projects; may provide formal user experience/service design training and develop appropriate training materials.
- Demonstrates the highest level of experience, knowledge and skills in all five service areas of Design Research, Information Architecture, Content Development, Prototyping and Strategic Planning
- A minimum of 5 years of experience producing and working with design pattern / asset libraries.
- A minimum of 1 years of experience working with government led decentralized identity software solutions.
- A minimum of 2 year of experience working with government led Identity management common services
- A minimum of 5 years of experience working with cross-functional agile teams to understand detailed requirements and align the needs to product vision and user needs.
- A degree in Service Design/Digital Design/Cognitive Psychology/Market Research, a related field or a minimum of 5 years of equivalent relevant experience doing service design work.
Location
Victoria, BC, Canada
Type
Full Time
Industry
Pharmaceuticals
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