Service Design Coordinator

What you can expect in this role

Reporting to the Manager, Process & Service Design, you will:
• Support the day-to-day delivery of complex service design and process
improvement projects across all phases, including discovery, prototyping, and
implementation, in alignment with manager direction and project scope.
• Apply human-centred design, service design, and process improvement methods
(e.g., design thinking, journey mapping, service blueprints) to improve electoral
services and internal processes.
• Design and facilitate workshops and collaborative sessions with a variety of
stakeholders.
• Translate research insights, including stakeholder needs and quantitative data,
into clear, practical, and elector-centred service and process improvements.
• Provide support to junior team members on key project deliverables (e.g.,
research findings, service maps, recommendations, reports, and presentations)
to ensure quality, clarity, and usability.
• Collaborate with interdisciplinary teams to achieve project goals and maintain
positive working relationships with other business units.
• Create compelling presentations and slide decks that use storytelling, visuals,
and design tools to clearly communicate complex ideas to a range of audiences.

What you need to qualify

• Minimum 3 years of experience in a Service Design role, with demonstrated
experience delivering service design projects.
• Post-secondary education in a design-related field, or equivalent experience
preferred.
• Experience using service design techniques and methodologies in complex
environments.
• Demonstrated ability to work in a collaborative environment and with multidisciplinary teams.
• Experience providing support to junior staff in a project-based environment.
• Strong research, analytical, and problem-solving skills, with the ability to
synthesize complex information into clear, actionable insights.
• Excellent communication skills, including facilitation, plain-language writing, and
presentations.
• Experience using design software such as Adobe Suite, Miro, and Figma.
• Knowledge of service design techniques and methodologies.
• Experience in the public sector or policy-driven environments is an asset.
• Familiarity with electoral administration, democratic institutions, or highly
regulated services is an asset.
• Ability to converse in French (asset).
• Must be legally entitled to work in Canada.