Service Designer

How You’ll Succeed

• Leadership & Communication– Collaborate with senior leaders across the company and make informed recommendations to enhance our employee focused solutions. Weigh business needs against technology offerings, security concerns, accessibility and provide recommendations to improve the user experience, which are practical and achievable. Advocate to various levels of management of technology and business where our strategy impacts their decision-making processes.
• Governance– Proactively contribute to governance initiatives in the development of company policies, audit requirements, standards, and guidelines. Provide guidance to technological and business oriented clients within and outside your own department.
• Engineering– Lead evaluation, selection and implementation of new and emerging products and techniques; support the development of business/technology proposals by estimating implementation costs and evaluating options.
• Service design– Define design and describe services which clearly articulate the capabilities available to support service consumers and their business needs. Maintain a service artifact repository which includes but is not limited to: service descriptions, cost models, system component/configuration diagrams, process flows, and consumption metrics. Consult with enterprise architecture, security, technology and application development teams that leverage or impact services in this portfolio.
• Vendor Management– Work with vendors and oversee the delivery of services relevant to SLAs. Ensure actions are initiated to address any service gaps. Ensure all factors affecting cost are effectively negotiated and all CIBC stakeholders are notified. Engage and ensure all CIBC stakeholders are notified.  Provide leadership on initiatives affecting the scope of services delivered by vendors. Maintain relations and ongoing communication by hosting regular service management meetings with vendors.

Who You Are

• You can demonstrate 5+ years’ experience in design, implementation and support of End-point technologies and technology-based solutions dealing with the hardware management, cloud solutions and security. You have marketplace experience and knowledge.  You can demonstrate a keen interest in new developments and trends as well as lead strategic vision for the Enterprise.
• You have strong knowledge of IT Standards, Policies and Procedures and have the ability to use and administer the organization’s technology practices, standards and procedures appropriately to diverse situations.
• You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.