Service Designer

The Service designer is at the heart of our design process as the role contributes to activities on projects and facilitates service definition. If you are looking to advance your career while gaining experience in an exciting and diverse development environment, this is the opportunity you have been looking for.

Your future duties and responsibilities:

Devise and propose solutions to meet client needs based on business / organizational value.
Present and defend sound and well-reasoned arguments for a proposed course of action.
Demonstrate a good understanding of their specialist area and the impact this can have on their client’s and CGI’s business.

Key Responsibilities and Activities:
Has an in-depth knowledge of their specialist area, and uses knowledge, information, and techniques from a range of sources to address complex business issues.
Builds sustainable peer and client relationships through personal credibility and successful delivery. Proactive in stakeholder management.
Clearly communicates the customer’s business needs and the solution to others.
Proactively researches & develops ideas/product/services which are relevant to CGI and/or industry.
Builds strong internal relationships within CGI and proactively supports business development initiatives.
Monitors performance & metrics against business case, resolving where possible and escalating where necessary. Monitors and manages (when required) client project budgets.

Required qualifications to be successful in this role:

3 – 10 years’ experience in the field of Service Design, including experience in designing complex systems at the organizational level.
Experience Leading project teams.
Experience as a consultant including experience in communicating with senior leadership and C-suite executives.
Demonstrated experience designing the end-to-end journey of services based on evidence of user needs and strategic outcomes.
Demonstrated experience in organizational change management and process improvement.
Experience in group facilitation, including experience in developing workshop materials, leading design sessions and design testing and product improvement.
Experience in designing the end-to-end journey of services based on evidence of user needs and strategic outcomes.

Desirable Skills:
Formal training in the field of human-centered design or undergraduate to masters’ level experience in a design-focused occupation such as architecture, communications, education, sociology, visual, multi-media design, engineering, or industrial design etc.
Knowledge of Agile methodologies
Understanding of Business Transformation and Digital Transformation
Agile Coach Certification, Certified SCRUM Master, PROSCI Change Management practitioner certification, lean six sigma certification or training in system and service design.
Experience in government or public sector

Desirable Educational Requirements:
Graduate and/or post graduate qualification typically in a business/management discipline is considered desirable.

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Skills:

• Service Design
• Change Management
• Leadership