Junior Service Designer

Here’s What You’ll Need:

• A relevant completion of a bachelor’s degree or diploma showcasing foundational knowledge and training in design research, interaction design, and service design across digital and physical touchpoints.
• At least 6 months of hands-on experience with design tools like Figma, Sketch, or Adobe Creative Cloud, enabling the creation of experience maps, user journeys, service blueprints, interaction models, user flows, and wireframes.
• At least 6 months of collaborative experience in developing experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows.
• Familiarity with rapid prototyping methods, including paper sketching, 3D foam models, and/or digital prototypes.
• A strong curiosity about technology and its impact on design solutions, with a willingness to explore and integrate emerging trends.
• A commitment to broadening your skillset into adjacent specializations while refining mastery of your primary expertise.
• Eligibility for Reliability Clearance Status is required.
• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.

Bonus Points If You Have:

• More than 1 year of experience in tools like Microsoft Office, Adobe Creative Suite, Figma, Sketch, InVision, Axure, Confluence, or JIRA.
• Experience working collaboratively with customers and cross-functional team members to deliver impactful solutions.
• Bilingual proficiency in French and English.