Service Designer

Job Description

Mission of the role

Design, implement and lead service design for a new product within our data platform. The product is critical to the strategic development of our Data Platform and has a number of complex and interesting use cases to explore providing a product for internal and external users worldwide. Collaborate with team members (Product, Operation, Retail, etc) to ensure we have relevant and high quality user insights so that Data Platform concepts, features and propositions can be effectively designed, validated and implemented using the appropriate methodology, processes & tools.

As a Service Designer you will have the following key accontabilities:

• Lead analysis of existing service and product, to understand opportunities and identify gaps.

• Support the Product Manager and Delivery Lead to review, prioritise and communicate pipeline of propositions and product roadmap.

• Work with subject matter experts, colleagues and external partners to understand desirability, viability and feasibility of proposed solutions.

• Identify and implement new processes to translate into enterprise tools and effectively communicate to key stakeholders, promoting human(client)-centred product design.

• Collaborate with internal stakeholders to design solutions and propositions in response to internal users or data insights.

• Develop communications and updates on progress, processes and customer insights to promote your own work that of the wider team.

Now that you know what a Service Designer does, what skills, qualifications and experience do you need?

• Excellent written and verbal communication skills, able to clearly articulate concepts, ideas and requirements so they are understood by Technical & Non-Technical teams.

• Advanced presentation and facilitation skills, able to present ideas/concepts to stakeholders with clarity and confidence and obtain high quality outputs from collaborative tasks.

• Strong persuasion and relationship building skills to influence others without authority and encourage collaboration between stakeholders.

• Capable of resolving challenges independently, escalating only when appropriate

• A team player, able to work collaboratively with other members of the team and autonomously when required.

• Excellent self-organisation and ability to plan own work in line with the broader team plans and priorities.

Join our team and benefit from the following advantages: 

• Exciting work environment that brings people together

• Use of the latest digital technologies

• Initial and ongoing trainings to support your development

• Opportunities for personal and professional growth

• Competitive remuneration and bonus scheme linked to individual performance and company results

• 3 additional non-working days annually

• Food vouchers

• Health insurance

• Discount program with external vendors

• Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees

• Variety of sport activities such as football and traditional Bulgarian dances

• Last but not least – GfK Sofia office is located close to the city centre and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd