Service Designer

What do you do as a Service Designer at Protime?

Your mission: To help Protime make sound, substantiated product decisions by bringing clarity, context, and evidence to complex European Workforce Management domains.

As a Service Designer with a focus on Strategic Discovery , you play a key role in shaping our future products. You ensure that we can make better, faster, and more scalable product decisions.

You primarily operate in the problem space : uncovering what really matters across various European markets, regulations, and customer needs. You bring structure to ambiguity and ensure that we address the right problems before building solutions.

You work closely with Product Management, Engineering, Legal, Country Leads, Sales, and customers. You report your insights to the Product Excellence team.

Your responsibilities

Strategic Discovery

• Exploring the European WFM market: market practices, labor law, client processes, and new trends.
• Desk research and interviews with stakeholders.
• Building insights that distinguish scalable product needs from country-specific requirements.

Problem Framing

• Converting scattered information into clear, testable problem statements.
• Define context, scope, users, assumptions, risks, and success criteria.
• Detecting patterns across countries and avoiding falling into local optimization.

Synthesis & Evidence‑Based Decision Support

• Separating facts from hypotheses, and noise from real insights.
• Building and maintaining opportunity backlogs, decision logs, and substantiated rationale.
• Assist in setting up light experiments and validation approaches.

Collaboration & Shaping

• Collaborate with Product Managers, Product Owners, Architects, and Engineers to develop coherent MVP definitions.
• Facilitating discovery workshops (journey mapping, story mapping, event storming, opportunity mapping).
• Incorporating GDPR, employment law, and data ethics at an early stage.

Your profile

We are looking for someone who thrives on complexity and enjoys bringing structure. A strategic thinker with strong analytical skills and excellent communication.

Experience

• Minimum of 4 years of experience in Service Design, Business Analysis, or Product Discovery (experience with WFM, HR Tech, payroll, or other regulated environments is a plus).
• Demonstrable experience in framing complex problems and designing MVPs with measurable results.
• Familiar with discovery techniques and product methodologies.

Mindset

• You feel comfortable in ambiguity and in diverse regulatory contexts.
• A systems thinker who frames problems rather than immediately jumping to solutions.
• Ability to influence without formal authority and communicate clearly with diverse stakeholders (English C1/C2 is required; Dutch is a plus).
• Motivated to understand (or learn) the complexity of Workforce Management in Europe.