Service Designer

We’re looking for a Service Designer to join one of our clients’ teams.

What are your responsibilities?

• Lead discovery and service design projects from insight to delivery.
• Facilitate workshops to align stakeholders around value propositions, service blueprints, and strategic outcomes.
• Translate customer insights and business requirements into structured, actionable service flows.
• Map and optimize cross-channel service journeys, ensuring consistency across digital and human touchpoints.
• Identify systemic challenges and business opportunities across teams and functions.
• Collaborate with UX, Product, Tech, and Data teams to ensure feasibility and alignment.
• Support business case development and define MVPs for implementation.

What are we looking for?

• 5+ years of experience in service design, business design, or strategic design roles.
• Proven track record designing services for enterprise platforms, B2B, or public sector ecosystems.
• Strong facilitation, storytelling, and stakeholder management skills.
• Expertise in service design methodologies (Double Diamond, blueprints, journey mapping, MVP framing).
• Proficient with Miro, Mural, FigJam, or similar collaboration tools.
• Analytical and conceptual thinker, able to connect business models with user needs.
• Fluent in French or Dutch, with good English communication skills.