Principal Service Designer

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people’s homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Principal Service Designer brings a human-centred design lens to the development of services and digital initiatives across DFFH. This role complements the work of Business Analysts and Strategic Advisors by ensuring that projects are not only technically sound but also effective, inclusive, and sustainable. It also plays a key role in shaping governance around emerging technologies, including AI, ensuring their adoption is safe, ethical, and aligned with whole-of-government policy.

ACCOUNTABILITIES INCLUDE

• Lead service and experience design activities, including user research and journey mapping.
• Facilitate co-design and ideation workshops with staff, stakeholders, and clients.
• Partner with business analysts and business partners to shape initiatives based on user needs and desired outcomes.