Service Designer

The Service Designer will play a pivotal role in fostering a culture of innovation across the organization. They will be responsible for designing and implementing service solutions that enhance customer experience and operational efficiency. The role involves close collaboration with cross-functional teams to identify opportunities for innovation and to coach team members in adopting new methodologies and mindsets.

Role Purpose

The purpose of the Service Designer role in the UNSW Innovation Accelerator Program is to conceptualize and design services that enhance the innovation ecosystem at UNSW, with a specific focus on coaching and building design capabilities within UNSW IT. This role is dedicated to delivering customer-centered solutions and involves applying design thinking and user-centered design methodologies to create impactful services. The Service Designer is responsible for guiding UNSW IT in adopting these methodologies, ensuring the services developed are effective, efficient, and aligned with UNSW’s strategic goals, while fostering a culture of continuous improvement and innovation.

Specific accountabilities for this role include:

• Spearhead cutting-edge service solutions that propel UNSW IT’s strategic vision into reality.
• Champion innovation by leading dynamic workshops and mentorship sessions that inspire and cultivate a culture of creativity within our team.
• Engage in meaningful collaborations with stakeholders to convert their unique needs into impactful service design ventures
• Evaluate and communicate the transformative effects of service design projects on enhancing customer experiences and streamlining operations.
• Embody and uphold the core values and ethical standards of UNSW, reflecting our commitment to integrity and excellence.
• Vigilantly identify and mitigate both psychosocial and physical risks, ensuring a safe and healthy environment for all endeavors under your supervision.

Skills and Experience

• Join our team with a degree in Design or a related field and unlock a world of innovation!
• Unleash your design magic that makes people go “Wow!” and elevate our services to new heights.
• Empower users with your empathy and shape the future of user experience with us.
• Showcase your prototyping prowess and bring your visionary ideas to life.
• Foster collaboration in diverse teams and be the catalyst for extraordinary achievements.
• Excel in task management and deadline mastery to drive our projects forward.
• Demonstrate your expertise with design tools like Sketch, Adobe XD, InVision, and captivate us with your skills.
• Solve complex challenges with your analytical prowess and become our strategic advantage.
• Embark on a journey of learning and growth with us and discover endless possibilities.
• Present a portfolio that narrates the compelling stories of your projects and captivates our imagination.
• Experience the dynamic environment at UNSW, where shaping the future of education is an everyday adventure!