Senior Service Designer

At Uniting, we’re looking for a Senior Service Designer who is driven by purpose, curiosity, and a desire to create customer experiences that matter. This is your chance to lead innovative projects that transform our services and deliver tangible value to the communities we support. If you’re ready to work on complex, multi-stakeholder projects in a fast-paced environment where your voice is heard and your creativity valued, we want to hear from you!

What You’ll Do

As our Senior Service Designer, you’ll be at the heart of shaping the future state of our services, making them seamless, intuitive, and responsive to real human needs. In this role, you will:

• Lead Human-Centred Design (HCD) activities like research, journey mapping, and prototyping.
• Develop service blueprints, process flows, and future-state journeys for our key services.
• Facilitate co-creation workshops that engage cross-functional teams, stakeholders, and customers.
• Leverage insights to design innovative solutions that meet business goals and delight our customers.
• Be an advocate for customer-centricity, ensuring the voice of the customer is embedded across all our projects.
• Collaborate with internal teams and external partners to deliver impactful service improvements.

What You Bring

You’re a problem-solver who thrives on turning data and insights into innovative service solutions. You bring with you:

• Bachelor’s degree in Service Design, Interaction Design, User Experience or a related field.
• 5+ years of experience designing and improving services with a proven track record of successful projects.
• Expertise in design thinking, HCD methodologies, and leading cross-functional teams.
• A deep understanding of qualitative and quantitative research, including experience in running user research, prototyping, and user testing.
• Strong analytical skills and the ability to translate data into actionable insights.
• Ability to communicate ideas and service experiences visually, and with clarity
• Excellent workshop design and facilitation skills and the confidence to engage and involve participants.
• Confidence to engage and influence senior stakeholders and peers.
• Proficiency in tools like Miro, Figma, Sketch, or Adobe Creative Suite.

What We’d Love to See

• Experience in not-for-profits or the ageing sector.
• Experience working on large-scale, multi-channel design projects.
• A portfolio showcasing your ability to deliver service uplift across complex systems.