Service Designer (contract)


an undisclosed organization

  • Canberra location
  • 12-month contract with options to extend
  • Baseline Security Clearance

Our client is seeking the support of an experienced Service Designer to support their team for a 12-month contract. Estimated start date: 6th July 2020.


The Department is seeking a Service Designer to support ongoing major projects for the Corporate and Digital Division. The Service Designer will work in collaboration with the Service Experience Team in undertaking user research, systems mapping, and design and delivery of innovative services.

The Service Designer will be responsible for driving a human-centric and holistic approach to service delivery, with a focus on aligning customer, business, and technology needs to deliver effective digital services and delightful customer experiences. This is an opportunity to play an integral part in the transformation of government services to deliver fast, simple and user-centric services for government and the public.

For more information, contact Michelle Otanes on 0405 584 602 or email me at or APPLY now following the link.

You must have a current Baseline Security Clearance to apply for this role.

Selection criteria


Essential criteria

  • Demonstrated experience undertaking and overseeing research activities to map the current state of services, and the customer experience (including back end systems and processes), and effectively communicating insights through visual artefacts and story-telling.
  • An influential communicator experienced in leading co-design and collaborative workshops with various stakeholders, and a proven ability to break down barriers and effect change – facilitating consensus for decision-making, and instilling creative confidence for generation, evaluation, and refinement of diverse ideas.
  • Experience aligning teams to strategic priorities including developing future state value propositions, business models, and service principles, and undertaking change management strategies to ensure adoption of desired processes and behaviours.
  • Demonstrated knowledge and understanding of human factors with relevant experience in Human Centred Design, and managing bias within research.
  • Tertiary Qualifications in a design related discipline (User Research, Design, Psychology, Anthropology, etc.), or substantial experience in running research and design activities.

Desirable criteria

  • Experience working within an IT delivery team
  • Data Analysis capability
  • Visual Design or communication experience

Your ICT Recruiter for this role

Michelle Otanes

0405 584 602

Canberra, ACT
Apply for Job
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