Service Designer

About the opportunity
Do you want to be a part of a fun and forward-thinking Experience team that delivers quality, meaningful outcomes to enhance the experience of the entire Griffith University community?  Do you want a role where you’ll never be bored and you’ll always be supported, and you’ll get to collaborate with team members who have diverse backgrounds as well as stakeholders from across the organisation? Then this is the role for you.

This is an incredible opportunity for a Service Experience Designer who displays creativity and flair to join our Experience team. You will be working in a close-knit team where our customers are at the heart of everything we do. The Experience team provides capabilities in human centred design, continuous improvement and project management to a wide range of areas to help improve the experience of the University’s students, colleagues and partners.

This role will be responsible for applying human centred design methodology to reduce experience pain points and maximise benefits to our students and colleagues.  You will work to ensure that our products and services are encapsulated in well thought out end to end experiences and you will be the advocate and voice of customer.

Working as a member of the Experience team in a fun, busy and diverse environment, the successful applicant will be responsible for:

• Leading human centred design sprints, to help ensure customer centric design practices are being adopted to help drive initiatives and change.
• Contributing to the creation, maintenance and implementation of tools and methods for human centred design and continuous improvement across Griffith University.
• Sourcing both qualitative and quantitative data and feedback to help build insights and identify opportunities to improve the experience for students, colleagues and partners of the University.

This is a full time, fixed term position for 12 months based at the Nathan and it is expected that the successful candidate will be available to attend campus in person as a normal requirement of the role. Further, you may be required to work on either a temporary or an indefinite basis at any premises, which the University currently has or may subsequently acquire or at any premises at which it may from time to time provide services

About you
You’ll be switched on, energetic and have excellent communication and problem solving skills.  You’ll be flexible, and possess the ability to adapt to a changing and sometimes uncertain environment.¿You have experience working in teams to tight deadlines and have a successful track record in delivering great customer experience outcomes.

You’ll be able to develop strong internal networks and possess empathy, be open-minded, curious, a great listener, effective collaborator and have a passion for telling the customer’s story.

You’ll hold degree qualifications (or similar) in business, marketing or a related field and demonstrate two to three years professional experience in marketing, service design or CX.  Experience partnering with internal stakeholders and managing multiple projects and priorities while meeting deadlines is essential.