Service Designer

Requirements

• Should have experience in undertaking and overseeing research activities to map the current state of services and customer experience (including back end systems and processes)
  
• Demonstrated experience in leading co-design and collaborative workshops with various stakeholders
  
• Ability to breakdown barriers and effect change – facilitating consensus for decision-making, and instilling creative confidence for generation, evaluation, and refinement of diverse ideas.
  
• Experience in aligning teams to strategic priorities including developing future state value propositions, business models, and service Principles, and undertaking change management strategies to ensure adoption of desired processes and behaviours
  
• Demonstrated knowledge and understanding of human factors with relevant experience in Human Centred Design, and managing bias within research
  
• Very Good Communication Skills
  

Desirable:

• Experience in working within a multidisciplinary agile delivery team
  
• Required Tertiary Qualifications in a design related discipline (User Research, Design, Psychology, Anthropology, etc.) or substantial experience and in leading, coordinating and facilitating research and design activities.