Service Designer

As a Service Designer, you’ll be working in a tight-knit, growing startup team alongside Product Designers, Product managers, Sales and Ops to help improve service based experiences that will help people living with disability and long-term health needs overcome their challenges, achieve their goals, and improve the quality of their everyday lives
We play in tech, but we’re a human company. Everything you’ll do is about solving critical problems for people: people with disability who need services, people who deliver those services, and their families.

In this role you will:

• Proactively identify problems before supporting the team to come up with appropriate solutions.
• Support the delivery of end-to-end service design initiatives in order to optimise customer experience across all of T-shirt’s consumer facing products and services
• Use human-centred design methods as well as behavioural and empathy driven research to deliver solutions to our customers
• Work collaboratively with fellow team members in the Design, Product and Customer Team to delight our customers
• Leverages qualitative and quantitative insights along with a good sense of judgement to deliver value to customers
• Identify insights from customer research and market analysis, and be able to document and communicate these amongst the team
• Bring your research to life through personas, customer journeys, service blueprints and stories or scenarios.
• Synthesise and present your findings and recommendations to key business stakeholders
• Work closely with and learn from a super passionate and talented Head of Design, Product and Customer
• Play a key role in building out and enhancing our processes / best practices
• Enjoys working on early stage products and thrives on rapidly ideating, iterating and experimenting
• Contribute to our collaborative environment through facilitating workshops involving peers and stakeholders
• Learn and grow professionally as we continue to scale the Design, Product and Customer  Team

About you

• You’ve got a big heart and you’re passionate about making a difference
• 4+ years of experience as a Service Designer
• You’re passionate about the end user and are obsessively customer centric, having a strong appreciation and eye for design
• You’re a team player, who loves sharing and communicating new ideas
• Demonstrated ability to work collaboratively and in a fast paced environment
• Strong verbal and written communication skills
• Highly organised and excellent time management skills
• Strong design thinking and research skills and ability to bring stakeholders along the customer experience journey
• Proven experience operating within an end to end service design role
• You’re committed to best practice and process improvements
• You’re a problem solver who loves big challenges, tackling them using a collaborative workflow, with the customer front of mind