Service Designer

About The Role

An exciting opportunity to join BOQ Group (which includes Bank of Queensland, ME Bank and Virgin Money Australia) has arrived! As a Service Designer you will be joining BOQ Group during our transformation journey to be the digital bank of the future. This permanent role will enable you to add significant value to our organisation by designing services across all three brands for our customers and employees, allowing you to make a difference whilst acting with integrity and empathy. With exciting projects currently underway, you will be a key contributor to unique business development and change across BOQ Group.

You will join a high performing multi-disciplinary team, getting the rare opportunity to be involved end to end from strategy and business case through to delivery to market. You will contribute to decisions around new products and services by bringing to life current and future state experiences using storyboards, process flows, service blueprints and customer journey maps.

This is an exciting role that allows you to work on design challenges such as improving our everyday banking apps, improving call centre experiences, informing customer strategy, products/proposition design, marketing activity and user experiences.

BOQ Group are committed to providing a wide range of technical development opportunities and a variety of training to assist in your career development also, enabling you to be an all rounded and appreciated employee.

About You

As a collaborative and creative service designer, you will have experience in customer journey mapping, service blueprints and customer research and testing (including interviews, observational research and quantitative research) which will be shown by a portfolio.

You will also have the ability to elicit business requirements from stakeholders, utilising your inquisitive and quick-thinking skills, with a proven track record of applying insights, CX and HCD principles, to deliver products and services that generate customer and business value.

As a bonus, you will have knowledge of user experience design particularly in mobile applications and a familiarity with wire framing tools and Miro, however these are not essential.

About Us

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.