Technology

Service Designer

Archived
Full Time

MYOB

Who are we?

MYOB is a tech company that exists to help businesses succeed. Our team is continually growing, inventing and disrupting conventions. To make all this happen, we are dedicated to creating an exceptional, flexible employee experience for all team members and offer a culture where you can be yourself. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, and make it even better.

What’s great about being a designer here?

Our team is made up of around 40 passionate designers across three cities.
We love learning – we have weekly critiques and brown-bag sessions.

We’re supported by specialist visual designers and researchers.

We don’t throw our designs over the wall.

We know that everyone here helps make the customer experience, but the design team is trusted to make the call.

We’re people nerds, obsessed with making things that matter for our teams and our customers.

What we’re looking for in a Service Designer?

Our service designer will cover a lot of ground. They

  • Can take a holistic view of a problem and its ecosystem
  • Nurture a deep understanding of our internal teams and processes that we use to support our customers
  • Purposefully design in multiples, and not just seeing one future
  • Seek out critique and feedback to help improve themselves and their designs
  • Take ideas and prototypes to users and customers
  • Want to understand our customers and stakeholders, and use a broad range of discovery techniques to do it
  • Get their team involved and make sense of the findings
  • Design by thinking, doing and testing and doing that over again
  • Take concepts and prototypes to users and are willing to change their mind.

Our philosophy is to make sure our designers are involved in the full lifespan of a project. Why? Because we are not our users. We’re not accounting experts or small businesses, nor are we front-line support staff. We want designers who jump into any domain, make sense of it and design a way forward.

What you will bring?

  • Research and discovery techniques
  • Service design methods and techniques
  • Product and Interaction design
  • Design validation/usability testing
  • Ability to work with appropriate design methods and tools
  • Strong communication, analytical and interpersonal skills working within (and across) cross-functional teams

If you want to work and collaborate where opinions are valued and your ideas can make a difference, you need to work at MYOB. We look forward to meeting you! We are an equal opportunity employer and value diversity at our company.

Location
,
Type
Full Time
Industry
Technology
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