Agency / Consultancy
Senior Service/UX Researcher Designer
Archived
Full Time
Objective Experience
Responsibilities
- Collaborate with the MD and Client teams to propose strategic methodologies and new approaches to business challenges with our clients.
- Lead projects that include all Service Design, Research and UX activities and outputs; heuristics, stakeholder engagements, personas, customer journey mapping, Service blueprints, Research and strategic design outputs
- Create and/or manage design outputs: wireframes & prototypes for research activities.
- Develop and optimise UX designs including information architecture and user/workflows.
- Demonstrate excellent Account Management and Project Management skills, with the ability to bring projects within a fixed timeframe.
- Mentor and contribute to ongoing professional development among colleagues; Design Thinking techniques, internal processes and high-quality deliverables.
Desired Skills & Experience
- Strong leadership skills; Account Management, Project Management, Strategy and Research
- 3+ years’ experience in a UX/CX role
- Bachelor’s Degree: ideally in Computer Science, Human Computer Interaction, Org Psych or Social Science.
- Passion for making complex interactions simple, and making large amounts of information digestible.
- Demonstrated knowledge of user experience principles and practices including design thinking methodology
- Proven experience in scoping, costing and delivering UX strategy engagements
- Ability to move fast, listen, quickly incorporate feedback and adapt.
- Relentless collaboration; demonstrating confidence, empathy and patience when managing internal team & client relations.
- Autonomy – great at managing your own projects and time management
- Mentoring – great at motivating a project team at all times to deliver their very best
Location
Sydney, NSW
Type
Full Time
Industry
Agency / Consultancy
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