Senior Service Designer

#CLOSER #BRAVER #FASTER

The Role

As a Senior Service Designer, this senior role will provide you with the opportunity to be both strategic and hands on, with responsibility for leading and managing the delivery of strategic and service design projects across IAG.

The position will lead projects across the design practice both bringing to life innovative products and services and supporting the ongoing evolution of our existing business needs. You will be working with a team of designers in collaboration with business, channel and product experts across all IAG’s brands.

This is an initial 6-month Fixed Term Opportunity based in Sydney or Melbourne.

In this role you will

• • Work across our brands from innovation to BAU projects supported by a team of cross-discipline designers.
  • Use human-centred and evidence-based design methodologies and tools to create, anticipate and deliver customer and business value through human experiences.
  • Use customer insights to drive and guide the development of new offerings, anticipate customer needs to build original hypotheses that offer to exceed customer expectations.
  • Direct teams on multiple projects around customer experience, using human-centred and participatory design methods to facilitate service improvement and new service design efforts.
  • Be responsible for connecting the dots between customer needs, technology, business and design.

What are we looking for?

• • Someone with demonstrated experience as a Senior Service Designer, CX, Design Researcher or similar
  • An ability to show knowledge in planning, delivery and implementation of CX design methods, insights, workshop facilitation, ideation, prototyping, journey mapping and recommendations
  • Be a champion and coach high quality design practice and theory to evolve design maturity at IAG and within the design team
  • You can identify, frame and challenge design problems, collaborating with the business, experts and customers to identify evidence-based opportunities that improve customer experience and deliver business value
  • An ability to work within complex stakeholder environments
  • You can create and manage tools and frameworks to be used within the design team
  • You are a storyteller, translating and communicating ideas and recommendations in way that articulates the value, relevance and impact of using design

Experience/Qualifications

• • At least 4 years of experience as a Service Designer, CX, Design Researcher or similar
  • Undergraduate degree or advanced diploma in a design related discipline
  • Involvement in design networks to support your own practice
  • Experience in leading successful outcome driven project teams
  • Strong history of delivery with tangible project outcomes and portfolio

About Us

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to

#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it’s not about labels, boxes or categories; It’s about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.

Let’s Talk

Start your career journey with us and click ‘Apply’! Applications close on Friday 15/05/2020 1159pm AEDT

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.

At IAG we strongly believe to achieve success we must create a diverse and inclusive workforce. We encourage applications from all backgrounds and communities. IAG have committed to the reconciliation movement in Australia for First Nations people and focus on building a diverse culture by creating a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our website https//www.iag.com.au/reconciliation.