Agency / Consultancy
Senior Service Designer
Archived
Contract
Fusion Labs
About the role
Fusion Labs is a growing innovation consultancy with over 30 staff working across multiple client projects in Melbourne & Sydney. We are looking for a proactive Senior Service Designer who can work with our clients to solve complex problems and deliver high impact innovation.
This is a full-time or contract role based in Sydney.
Responsibilities
- Collect and analyse user behaviour through field visits, ethnography, surveys, benchmark studies and online experiments (A/B testing).
- Conduct research into market trends and competitors to identify and advise clients on innovative opportunities to pursue
- Analyse existing research and data – quantitative and qualitative – to form a compelling point of view on what we know and what direction the research should take
- Use divergent design thinking techniques for the conceptual development of products and services
- Communicate design ideas using customer journeys, system maps, product concepts, service models and other techniques
- Facilitate workshops with a diversity of stakeholders for input and review of research findings, concepts, designs and next steps
- Think strategically about new products / ventures and collaborate with team members to validate their commercial potential
- Coordinate qualitative research activities (recruitment and scheduling)
- Create deliverables, reports, presentations, and/or videos to document and bring to life insights in an engaging and inspiring way
- Ensure the timely execution and delivery of projects as per the specified scope and expectations of the client
- Document best practice HCD research techniques and methodologies to be used by the broader Fusion Labs team
Experience, skills & ambition
- 5+ years experience in service design, early-stage UX research or related field
- Experience working with early-stage startups (highly regarded)
- Exceptional understanding of design thinking and lean startup research tools and methodologies (and how to use them on different projects)
- Strong commercial acumen and the ability to think strategically about new venture opportunities
- Comfortable working with senior corporate and government clients
- Comfortable facilitating workshops and sprints
- Excellent project management skills including time management, ability to multitask and work within tight timelines
- Exceptional communication skills including excellent verbal, written, and presentation skills
- Self motivated and independent
- Eager to learn and adopt new ways of work
- Direct, candid and able to embrace a healthy culture of debate and continuous improvement
- Passionate about the innovation space and entrepreneurial community
Location
Sydney, NSW
Type
Contract
Industry
Agency / Consultancy
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