Senior Service Designer

We’re on the hunt for a Senior Service Designer

If you’ve made it this far, then please read on, because we’re on the lookout for some serious Service Design talent and we’re hoping you are the one.

We have a newly established Service Design team in our Digital and Analytics Division that is rapidly growing with some seriously awesome work on its agenda – an agenda that will reshape, evolve and revolutionise how we serve our tradies and builders – the very people we all rely on to make the places we live and work that bit more enjoyable. Its going to be super exciting, with our team working across the business, agnostic of channel, to design the experiences our tradies and builders need most to prosper as small businesses.

Sound interesting? Well, if you are still with me, let’s talk a bit more about the Senior Service Designer role and what we’re looking for.

The role

For this Senior Service Designer role, you’ll be working with our team to help re-imagine our in-store experience, with a focus that leans heavily towards our tradies. Our stores are such an important channel for these customers, and while our digital prowess is rapidly growing, its likely to remain that way for some time. You’ll be challenging our team and the business to think beyond the traditional supplier relationship (where we just supply materials and products) and consider the type of service experiences that will make a tradies life easier, simpler and faster.

About you

The Senior Service Designer will join a team of seven designers of various backgrounds and skillsets. We think of ourselves as the Avengers – all with individual superpower that we combine to do some amazing stuff for our customers and the business. So, to build out our team even further, we’re looking for a Senior Service Designer with:

• Demonstrable experiences of designing experiences in physical environments – with the ability to prototype physical experiences and test new service concepts to help us bring to life and scale new service experiences. If this experience is in retail, then amazing, but not an absolute requirement
• Design research expertise, with a strong ethnographic undertone – as these ethnographic methods will produce the gold dust we need. So having some demonstrable and solid experience in applying these more observational ways of generating insight will be invaluable

Do you have what we are looking for? We hope so.

These superpowers are really important, but as a Senior in our team, we also expect a bit more from you. You’ve done some of the hard yards to build up your expertise so we’re looking to you to leverage that experience, as we’ll be looking to you to take responsibility for delivering particular components of our work and guiding others in our team with less experience or skills in your superpowers so they do great work too. And this requires more than just technical skills. It requires:

• The ability to guide & influence a group (the team but also our stakeholders) through a purposeful process to achieve a specific goal. Think facilitation but also teamwork

• The ability to communicate effectively across different organisational boundaries based on context & audience

• The ability to breakdown problems, ideas and arguments into their component parts in a logical and considered way
• The ability to think strategically, in order to navigate & leverage business, customer & market forces shaping the long-term outcomes we are striving for

Did I mention we’re an awesome place to work?

We’re biased of course, but Bunnings places a massive emphasis on culture and the work environment. That’s why we’re such a friendly bunch, who are down to earth and well grounded, who care about doing amazing things for our customers. Just walk into one of our stores and you’ll start to get a feel for it, because whether you are in a store or at National Store Support (where this role is based), it’s the same place, where we all do our best to nurture a supportive culture.

What’s in it for you:

• Competitive salary package
• Team member and partner discount
• 12 weeks paid parental leave for eligible team members
• The opportunity to participate in Wesfarmers Share Plan
• Access to discounted offers from corporate partners
• Ongoing career development and training
• Work in a fun and informal team
• Offers flexibility in an inclusive work environment
• Chances to create a real difference in your community and environment