Senior Service Designer

The Senior Service Designer, under the direction of the Strategic Design Lead, will design services and experiences for Beyond Blue at scale in the mental health space. The function will work with a multidisciplinary team of SMEs, practitioners and vendors to take an experience-led and community-centred approach to the creation of omni-channel solutions. As the Senior Service Designer, you will be a hands-on design practitioner, taking concepts forward and working hand-in-hand with the community, the business and vendors to implement services in support of Beyond Blue reimagining the future state of its service experience.

The Senior Service Designer will bring a Community Innovation lens, making a significant contribution to the development of Beyond Blue’s Big Blue Door. This will include supporting the development and implementation of a Community Experience Strategy, Service Blueprint and Roadmap as well as being involved in the various streams of co-design and co-production required to activate the Big Blue Door. Alongside fellow community experience designers, the Senior Service Designer will play a key role in identifying and actively engaging with our community, helping set the benchmark for how we design and deliver our services to meet the mental health needs of everyone in Australia, in the broadest and most diverse sense possible.

The appointee will have in-depth knowledge within a service design discipline together with demonstrated experience applying Human Centred Design practices. The incumbent will have the ability to think creatively and develop new and innovative ways of approaching challenges and opportunities whilst engaging with various audiences. Your superior stakeholder engagement skills will underpin your ability to scope and organise effective research or design projects to rapidly acquire an understanding of the Mental Health sector.

This is a terrific opportunity to work within an organisation that is in a growth phase and be part of shaping the future outcomes for the community.