Agency / Consultancy
Senior Service Designer
Archived
Full Time
Thought Collaborative Pty Ltd
ABOUT THE WORK
1x Senior Service Designer, Security/Digital, Gov/Enterprise – Understand the customers experience in order set the priorities for the program of work. This involves discovery, value proposition testing, co-design with customers, concept design. 6 months with a view to extend.
1 x senior SD, Store Design, more discovery needed in order to redesign the experience for a key customer segment. 6 month with a view to extend.
ABOUT YOUR SKILLS
- More than 4 years of experience designing services and
- Confidence in taking a team of diverse backgrounds through a design process
- The ability to facilitate ideation workshops to align the different stakeholders on the next steps to follow
- Experience creating storyboards of service experiences that put customers at the fore
- Experience with value proposition creation (Sec/Design only)
- Experience sketching concepts for addressing key issues
- Test scenarios with real users of the system through usability tests or customer walkthroughs
- A folio with strong examples on the first half of the design council’s double-diamond (discover/define).
- The tenacity and resilience to work in a large corporate in both BAU as well as part of agile innovation labs.
- Plan and conduct user research and apply the right methodology commensurate with the area of focus (customer interviews, site visits, diary studies, etc).
- Present your findings and designs through persuasive stories using personas, scenarios and journey maps as well as the creation of new hypothesis
BENEFITS & PERKS
- A friendly team working in a dynamic and rapid growth environment
- Located in the CBD but friendly remote working policies
- This opportunity has scope for growth and development
- Support from Thought Collaborative Design Lead
Location
Sydney, NSW
Type
Full Time
Industry
Agency / Consultancy
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