Senior Service Designer

The Senior Service Designer role is an integral role in a driven, compassionate, and committed team to provide human-centered services that support and guide students, and improve their learning experience.

You’ll be a passionate designer / design researcher, with an instinct to deliver great designs, solutions and research in the programs we put together for stakeholders, to help improve existing services and experience, invent new ones, and ultimately help students grow.

You must be able to plan and deliver design projects, and to collaborate with other designers, researchers, internal teams and external stakeholders. You will, with guidance from more senior team members, work with our team to build iterative and agile practices that capture insights to shape our new directorate, all with the goal of helping the department provide services that help students progress in life.

As a Senior Service Designer, you will have significant development opportunities helping us establish a new, human-centered directorate. You will have opportunities to take on real responsibility for projects and hone your craft with guidance from senior managers.

The role requires a confident, creative and friendly leader who will be able to work under pressure, collaborate with others and show initiative. The role involves the development and delivery of projects, providing advice and evidence-based solutions for stakeholders.

For further information please click here to view the role description

About the directorate
The new Student and Parent Experience (SPX) Directorate has been established to help ensure students and parents are at the heart of everything we do in the delivery of education.

The SPX Directorate will be cross cutting, covering the entire education lifecycle (early childhood education, schools, and vocational education and training) and include four functions: experience strategy and design, voice and insights, experience portfolio management and complaints resolution.

Essential Requirements

• Hold a valid clearance to work with Children (Working with Children Check)
• Tertiary qualifications in a relevant discipline and/or equivalent experience.

Key knowledge and experience

• Demonstrated experience in Experience, Service, Strategic or System Design, Design Thinking, Human-Centred Design or an equivalent discipline
• Demonstrated ability to make sense of complex information (quantitative and qualitative), synthesise actionable insights and implement appropriate solutions
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people