Senior Service Designer

What to expect

Here at The Customer Experience Company we believe in making experiences better for everyone, including our team.

We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change.

We believe that growth and learning is an on-going journey, and are always striving to collectively challenge and extend ourselves as individuals and a team.

Together, we make meaningful contribution to some of the most cutting-edge customer-centric transformation projects in the market, and have heaps of fun along the way too!

We’ve got an exciting road ahead. Join our team and help us shape the future, from home and from our design studio in Circular Quay with the backdrop of Sydney’s harbour.

Once you’re on our team, you will

• Lead projects across a range of service lines including customer strategy, experience design (for employees and customers), digital implementation and culture change.
• Design qualitative and quantitative research methodology, and analysis techniques to uncover insights and opportunities.
• Drive client connection and conversations and build relationships.
• Direct teams in the creation of Service Design outputs and use them to facilitate understanding and change within organisations.
• Craft and confidently present recommendations and deliverables to senior stakeholders and engage them in your outputs.
• Guide clients to design and/or deliver on concepts and recommendations that maximise customer benefit and organisational return on investment.
• Drive innovation and growth of the CEC business.

The expertise we’re looking for

• An advanced understanding of CX, its value, and how Service Design is used to achieve change.
• Have led project teams and coached team members to become better communicators, problem solvers and team players.
• Advanced project management and consulting skills.
• Have skills in structured problem-solving and impactful communication.
• Have experience navigating and delivering in-house and client outcomes.
• Emerging skills in navigating conversations and working sessions with clients as part of sales, project work and general relationship building activity.
• Ideally have digital skills in: UX/UI, digital product design, detailed design etc.