HR
Service Designer
Archived
Full Time
Osborne Richardson Australia
An exciting opportunity to join a key Federal department to provide Service Design advice across a critical program of work.
Key responsibilities:
- Design the end-to-end journey of services across transactions, products, content and business processes.
- Collaborate with user researchers and stakeholders to form the bigger strategic picture.
- Identify and prototype concepts to transform the service based on user needs.
- Work in an agile manner to deliver design and research activities
- Work to the Service Design and Delivery Process and Digital Service Standard
- Develop effective and inclusive user experiences
Skills & Experience
- Extensive experience in service design for large scale transformations
- Demonstrable experience in solving complex problems based on evidence, analysis and investigation
- Strong track record working in agile and multi-disciplinary teams
- Human Centred Design approach to service delivery
- The ability to communicate effectively with technical and non-technical audiences
- Influencing and guiding decisions with senior stakeholders
- Excellent knowledge and experience in creating quality visual materials, like journey maps, user scenarios and concepts
- Exceptional ability in prototyping concepts to test hypotheses
- Strong understanding of the social and digital context for transformation
- Collaborative team player
- Excellent communicator in both written and verbal form.
Location
Sydney NSW, Australia
Type
Full Time
Industry
HR
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