HR

Service Designer

Archived
Full Time

Osborne Richardson Australia

An exciting opportunity to join a key Federal department to provide Service Design advice across a critical program of work.

Key responsibilities:

  • Design the end-to-end journey of services across transactions, products, content and business processes.
  • Collaborate with user researchers and stakeholders to form the bigger strategic picture.
  • Identify and prototype concepts to transform the service based on user needs.
  • Work in an agile manner to deliver design and research activities
  • Work to the Service Design and Delivery Process and Digital Service Standard
  • Develop effective and inclusive user experiences

Skills & Experience

  • Extensive experience in service design for large scale transformations
  • Demonstrable experience in solving complex problems based on evidence, analysis and investigation
  • Strong track record working in agile and multi-disciplinary teams
  • Human Centred Design approach to service delivery
  • The ability to communicate effectively with technical and non-technical audiences
  • Influencing and guiding decisions with senior stakeholders
  • Excellent knowledge and experience in creating quality visual materials, like journey maps, user scenarios and concepts
  • Exceptional ability in prototyping concepts to test hypotheses
  • Strong understanding of the social and digital context for transformation
  • Collaborative team player
  • Excellent communicator in both written and verbal form.
Location
Sydney NSW, Australia
Type
Full Time
Industry
HR
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