Senior Service Designer

What’s the Job? 

We currently have a great opportunity for an experienced Service Designer looking to step up to an autonomous role where you can act in a senior capacity. In this role you will, apply a deep understanding of design thinking, bringing together user research, interactive design and architecture, to create innovative experiences supporting high value products and services.

•    Lead the development of concepts, including the definition of customer needs, task analysis and the creation of sitemaps, process/screen flows and wireframes to meet service delivery outcomes

•    Assess end-to-end customer experiences using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights to learn about user behaviour and verify design concepts

•    Give concepts meaning by visualising service concepts, and creating visually compelling concept models that are fit for purpose and to expected standards

•    Build consensus between services and/or stakeholders to create a continually collaborative environment that sustains good service, resolving technical disputes with varying levels of complexity and risk, solving issues and unblocking problems to meet service delivery outcomes

•    Support and provide expert advice in the creation of services bringing together user needs, business goals and technical feasibility to ensure optimal service delivery

A little bit about you:

To be successful in this role you will have the following skills and experience:

•    Extensive Experience in Service Design and UX experience within an agile environment, with a focus on digital or web product development.

•    Experience in the design and launch of new products/services and transformational projects.

•    Demonstrated capability to apply a tangible and delivery-oriented approach in your design work

•    Demonstrated capability to deliver design solutions that balance conflicting requirements from customers and other stakeholders

•    Comfort in working with ambiguity and reducing it through design artefacts

•    Ability to influence and negotiate with complex and senior stakeholders to drive delivery

Benefits of working with DCS:

DCS is a great place to work, and it’s not just us saying that!

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

• Competitive salary range $ 116,211 – 128,061 p.a + super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading!
• State of the art offices across NSW (if you’re into that sort of thing)
• 35-hour work week – yes, you read that right! Not to mention any hours you work over this; you get back as Flex time!
• We celebrate diversity and embrace genuinely flexible working arrangements – talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives!
• Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
• Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
• Incomparable leave benefits available – including Flex Leave and Paid Parental Leave