Insurance

Service Designer

Archived
Full Time

nib Group

As the Service Designer, your new role will see you design the future state customer experience for nib’s members, travellers and providers. Supporting the strategic direction and digital first strategy of the nib group through the design of the services we offer across the end-to-end customer journey, you will ensure it is simple and seamless for our members to interact with nib and enable our teams to deliver exceptional member service during key moments of truth.

More specifically you will:

  • Lead Service Design initiatives across the nib group by identifying, articulating and prioritising Human Centric initiatives through appropriate research and design activities
  • Deliver improvements through collaboration with stakeholders for key episodes and moments of truth along the member journey
  • Design and test improvements to the quality of the services we provide that are both viable and feasible and support the strategic goals of nib
  • Test, hypothesize and prototype to ensure optimal outcomes in designing member experience

Let’s talk about you

You will have a strong working knowledge of human centred design, design thinking, process mapping and application of member experience methodologies.
As well as a strategic thinker who is capable of synthesizing complex information from multiple sources, you will also have ability to turn information into actionable work streams to share across the group. Furthermore, to ensure success you will have:

  • Demonstrated understanding and application of emerging technologies for member experience
  • Aptitude for analytical study in developing insights, whilst balancing the need for creative thought in process and practice design
  • Excellent written, visual and oral communication and presentation skills and the ability to express thoughts logically and succinctly
  • Ability to work autonomously, prioritise and manage projects
  • Committed to ensuring the member is at the heart of everything we do
Location
Sydney NSW, Australia
Type
Full Time
Industry
Insurance
Apply for Job
Sorry! This job has expired.

More jobs at nib Group

Service Designer

nib Group

job location
Newcastle, NSW
industry
Insurance

Service Designer

nib Group

job location
Sydney, NSW
industry
Insurance

Service Designer

nib Group

job location
Bar Beach, NSW
industry
Insurance


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in Australia


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from Australia

Service Designer

Publicis Sapient

job location
Canberra ACT, Australia
industry
Agency / Consultancy

Senior Service Designer

Australia Post

job location
Melbourne VIC, Australia
industry
Consumer

Service Designer

Suncorp Group

job location
Sydney NSW, Australia
industry
Finance

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down