Senior Service Designer

In this role, you will be responsible for leading our service design stream for a multi-year digital transformation program. From understanding current pain points and inefficiencies of products and services for a wide range of divisions throughout the organisation and working with customers to develop and orchestrate solutions to these.

In order to deliver quality solutions for our users you will be engaging end-users, facilitating workshops and ideations, developing prototypes, conducting user testing and crafting journey maps and detailed service blueprints with personas that bring to life the intended experience for stakeholders.

What you offer

• A design leader that strives for excellence and is a passionate advocate for our users
• A problem solver who loves big challenges and tackles them in a collaborative way
• Demonstrated end-to-end human centred design process experience
• Senior level experience, facilitating strategic focussed workshops at an Enterprise level.
• A team-player that is comfortable collaborating with UX/UI designers, developers, product owners, and wider project stakeholders
• A strong communicator who is confident dealing with stakeholders, sharing a vision and managing expectations
• A thought leader that is willing to empower others with the skills and frameworks of service design

We are seeking someone that has enthusiasm for continuous learning, seeks feedback, and who thrives in a fast-paced environment. We value potential over experience, tenacity over perfection, and a T-shape skillset over deep expertise.