Lead Services Designer
NSW Department of Education
About the role
The Lead Service Designer is responsible for facilitating human-centred design and innovation practices and activities for the Service Experience group including discovery workshops, interview facilitation, user research and story mapping, and supporting the development of organisation-wide design capabilities to continue to progress customer-centric service design, delivery and improvement.
For further information please click here to view the role description
Essential requirements of the role
- Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent.
- Strong, demonstrated service design experience including design research, concept development, experimentation, prototyping, facilitation and change management
Key knowledge and experience
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
About you
- Be able to think critically and creatively to solve problems
- Work collaboratively with all stakeholders
- Previous experience in a similar role
More jobs at NSW Department of Education
Lead Service Designer
NSW Department of Education
Senior Service Designer
NSW Department of Education
Senior Service Designer
NSW Department of Education
More jobs in Australia
Senior Service Designer
RAA
Service Designer
Exco Partners
Service and UX Designer
Queensland Rail
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
