Lead Service Designer

About the job

Lead Service Designer (Permanent or Contractor)

As a Lead Service Designer, you will have the opportunity to contribute to the successful delivery of projects, affect change and develop your design and consulting skills with one of the best experience design consultancies in Australia.

About you

You will bring a passion for design, a curiosity for exploring human behaviour and a desire to work collaboratively to deliver better user experiences. You are willing to lead and take accountability for your own work, knowing you have support from a diverse and knowledgeable team. You are ready to immerse yourself in the Symplicit design process, methodology and values and you are eager to learn and continuously explore better ways of working.

About Symplicit

We provide the full suite of Experience Design services, from strategy to digital delivery -across products, services and the built environment. Human-centred design underpins the way we work with many of Australia’s top public, private and government organisations.

We are committed to supporting your development through:

• Mentoring and leadership from a Director of Experience design
• On the job experiences
• Formal and informal education with access to a training fund

You have options for progressing your experience design career whether that is through promotion, expanding your skills or deepening your expertise.

Expected consulting skills

• Work as part of a team or independently to deliver user-centred design solutions
• Analyse a problem, and identify opportunities to address the challenge
• Develop and present a report/deliverable
• Understand stakeholder expectations and adapt communication/style to suite
• Actively share knowledge and learn from others

Expected research skills (assisted with or completed independently)

• Coordination of qualitative research activities (recruitment and scheduling)
• Collation and analysis of quantitative data
• Leading role in qualitative research activities (including moderation, note taking and synthesis)
• Leading role in the creation of research insights and reporting/documentation
• Presentation of research findings and workshop co-facilitation

Desirable research skills

• Quantitative and qualitative customer research experience
• Customer testing (experience with built / physical spaces preferred)
• Awareness of Accessibility legislation
• Experienced creating Service Blueprints

Highly recommended

• 5 years working in service design, business consulting, experience design and customer experience research
• A portfolio or website with examples of research and service design experience