Lead Service Designer

Strategists at AKQA make our clients’ business their business. Driven by an innate curiosity and a passion for problem solving and learning, they harness their cutting-edge knowledge of brands, technology, culture and societal trends to provide unique outlooks and solutions for our clients.

As a Lead Service Designer, you’ll contribute to the development of the CX Strategy on a key agency account, while ensuring the experiences created are of the highest quality possible. You’ll champion customer-centric processes and techniques whilst building exceptional client relationships.

At AKQA Sydney, you’ll work in a meritocratic culture, surrounded by some of the brightest minds in their fields. You will have the opportunity to learn and grow within a creative and technically-advanced team and have access to ongoing personal and professional development.

ROLE REQUIREMENTS:

• Embody a culture of continuous improvement, embracing diversity and inclusion.
• Apply customer-centric strategic thinking to account projects, continually develop the account CX strategy assets and produce deliverables to the highest quality.
• Ensure the quality of key client relationships and engagement.
• Identify opportunities to improve quality and increase efficiency through cross-discipline collaboration.
• Champion customer-centric ideas and processes, ensuring outcomes meet both business and customer goals.
• Create high quality, commercially viable and attractive proposals and presentations.
• Promote market-leading services and effective, quality solutions to your account clients.
• Develop case studies for CX output, innovations and processes.

SKILLS AND QUALIFICATIONS:

• Strong ability to drive, inspire, and positively influence others.
• Ability to innovate and think creatively to deliver results.
• Demonstrable experience as a content strategist or similar role.
• Embody a Service Design mindset having successfully engaged human centred design frameworks, methodologies and research for clients.
• Ability to foster a culture of proactivity, passion co-creation and energy for clients’ businesses.