Associate Manager Service Designer

Short Description about the role:

WongDoody, a part of Infosys, is a leading technology and design consultancy that specializes in providing innovative solutions for government and large-scale organizations. We are seeking a highly experienced Senior Service Designer to join our dynamic team. This role offers an exciting opportunity to shape and improve the delivery of services within the public sector, with a focus on projects in Canberra, Melbourne, or Sydney. The ideal candidate will have a deep understanding of service design principles, extensive experience in government projects, and a proven track record of delivering successful outcomes.

This role will work internally in our Wongdoody Unit, a little bit about the Unit is as below:

WONGDOODY was acquired by Infosys and is a human experience Unit, powered by Infosys with offices in London, Berlin, Amsterdam, the U.S, India and Australia. Since Wongdoody founding in 1993, they have won hundreds of global awards for creativity and marketing effectiveness. They recognize that their people and culture are paramount to its success.

Wongdoody is a team of fun, fearless, ego-less, values-driven and collaborative problem-solvers distributed around the world with one goal in mind – human experience. Human experiences are the touchpoints that make brands and technology matter to customers. They use strategy, creativity, and data to develop engaging experiences that transform businesses. And those experiences are backed by the global technological strength of Infosys.

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Job Location: Canberra, Melbourne, or Sydney

Responsibilities:

• Contribute to the end-to-end service design process, working collaboratively with cross-functional teams to ensure a human-centered and user-centric approach.
• Assist in conducting user research using various methodologies such as interviews, surveys, and usability testing, to gather insights into user behaviours, needs, and pain points.
• Support the development of service design strategies, customer journey maps, service blueprints, and other relevant artifacts to communicate design concepts and solutions effectively.
• Participate in workshops and co-design sessions with stakeholders to gather input, validate ideas, and facilitate collaboration.
• Create prototypes and wireframes to visualize and test service concepts and user experiences.
• Provide support and guidance to junior service designers, contributing to their growth and development within the team.
• Stay informed about industry trends, best practices, and emerging technologies to enhance service design methodologies and approaches.

Qualifications and Requirements:

• Minimum 7 years of experience in service design, with exposure to government projects or larger organizations being advantageous.
• Australian citizenship is required.
• Ability to obtain or possess baseline clearance is preferred.
• Experience in contributing to service design projects, including user research, prototyping, and implementation.
• Familiarity with service design tools and methodologies, such as customer journey mapping, service blueprints, and design thinking.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Analytical mindset and problem-solving abilities, with the capacity to translate complex information into actionable insights and design solutions.
• Experience in participating in workshops and co-design sessions to foster collaboration and contribute to ideation.
• Demonstrated ability to manage multiple projects concurrently, meet deadlines, and deliver high-quality work.
• A portfolio showcasing previous service design projects and deliverables is highly desirable.