Service Designer

As a Service Designer, you will create end-to-end enterprise experiences for prospects, customers, business partners, and employees that span face-to-face and digital interactions. You will use human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels. Your primary responsibilities will include: • Design Concept Journeys: Design concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service. • Conduct Research: Generate insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience. • Analyze and Communicate Findings: Analyze, consolidate, and communicate research findings to stakeholders in order to strategically frame, validate, and quantify the problem being solved. • Define UX Measurements: Define key UX and organizational measurements used to track and prove the initiative delivers positive outcomes for both users and the business. • Facilitate Collective Understanding: Facilitate the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.

• Human-Centered Design Exposure: Exposure to human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels. • User Research Experience: Experience working with research methods to generate insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience. • UX Measurement Definition: Exposure to defining key UX and organizational measurements used to track and prove initiatives deliver positive outcomes for both users and the business. • Service Design Tools: Experience working with design tools to create concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service. • Cross-Functional Collaboration: Exposure to facilitating collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.

• Service Design Methodologies: Exposure to methodologies for designing end-to-end enterprise experiences, including concept journeys, blueprints, and roadmaps. • UX Research Methods: Experience working with various research methods to generate insights and shape a holistic view of the total user experience. • Design Tool Proficiency: Experience working with design tools to create concept journeys, blueprints, and roadmaps that elevate the total user experience.