Health
Service Designer
Archived
Full Time
Bupa
At Bupa, Service Designers champion customers and build a customer-led culture using Human Centred Design methods. They design end-to-end experiences, identify strategic opportunities, and use bespoke methods to solve business problems. They collaborate extensively with stakeholders to create consistent and personalised experiences and orchestrate key touchpoints to align with Bupa’s customer strategy. As part of the Customer Experience and Design team, Service Designers provide design direction and decision-making input using Human Centred Design and System Thinking methodologies.
This is a permanent full-time position, based in Melbourne office. (Bupa offers hybrid working arrangements and you can work from the office or from home)
How will I help?
You will add value by:
- Lead the design process for Customer Experience and Design at Bupa
- Solve customer problems and deliver seamless experiences across products and services
- Manage multiple projects and stakeholders, delivering on timelines
- Coordinate change through collaboration and co-creation, using CX methodologies
- Create design deliverables and share best practices to uplift human centred design capability
- Balance customer needs, commercial viability, and organizational feasibility
What do I need?
Required:
- Experience implementing Human Centred Design in a Large/Medium enterprise
- Comfortable with ambiguity – Design Research experience delivering complex and difficult projects
- Strong Stakeholder Management skills
- Strong Project Management skills working across strategy and operations
Desirable:
- Microsoft Office suite skills
- Experience in a digital, strategic design & innovation agency or consultancy
- Experience in leading the planning and facilitation of presentations and workshops with stakeholders
- Demonstrated ability to communicate customer research, strategy, and design with commercial overlay in storytelling manner
Location
Melbourne VIC, Australia
Type
Full Time
Industry
Health
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