Senior Service Designer

Your new role

Reporting into the Senior Manager, Service Design, the key responsibilities of the Senior Service Designer role are to identify opportunities to apply human-centred design and design thinking approaches to create member and business value.

The role will collaborate with multi-disciplinary project teams to create engaging and differentiated member experiences, aligned to business value and operational realities as well as run design sprints in key projects (e.g. member research, workshops, concept prototyping and testing, prioritisation). They will also support development and advocacy of the Service Design practice (e.g. ways of working, design methods).

When submitting an application, please be sure to include examples from your portfolio of work as part of your application.

How do you exceed our expectations?

The succcessful candidate for this role will have knowledge, understanding and experience with human centred design (HCD) and design thinking mathodologies. They will be able to balance visionary thinking with pragmatism and have strength in engaging, facilitating and influencing stakeholders. Additionally they will have the following:

• 5+ years’ of HCD experience, with a focus on Service Design and Strategic Design;
• Experience in bringing research insights to life through concepts, personas, customer journeys, insight-opportunity frameworks, service blueprints, stories and scenarios;
• Experience in financial services or a large, complex organisation, in a hands-on design role;
• Experience working in design projets with multi-disciplinary teams; and
• Exceptional communication skills, facilitation and presentation skills.

 Employee experience

We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best, in line with needs of the business. Through hybrid working we balance the benefits of working remotely and together each week in the office to collaborate, connect and celebrate our success.

We provide opportunities to contribute to high-impact projects to scale our business and daily challenges that engage deep thinking and inspire innovation in all that we do.

We love working at Aware Super because our hard work is well compensated by:

• A culture of career development, continuous learning and growth, supported by generous learning budgets
• Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, discretionary well-being and volunteer leave days, salary continuance insurance and plenty of organisation-wide meeting-free zones
• Competitive remuneration packages and attractive benefits