Finance
Service Designer
Archived
Full Time
AustralianSuper
The Service Designer will create compelling experiences for our members and our communities across all channels.
Some key responsibilities but not limited to;
- Planning and leading service design activities that support strategic initiatives, as well as iterative, continuous improvements.
- Collaborating with cross-functional teams to identify member and customer needs and translate these learnings into actionable insights.
- Synthesising research into key insights, themes, and areas of opportunity and defining desired outcomes based on this data.
- Facilitating solution ideation workshops with key stakeholders and supporting the development of lean canvases including sourcing data and relevant information to frame the problem to be solved.
- Using research, insights, and data to inform and iterate on all design decisions.
- Leveraging design thinking to understand member needs and evolving the member experience within a complex ecosystem.
What you’ll need
- Experience within a service design role or similar (improving processes/experience) of at least five years is essential. Knowledge and experience in the superannuation or financial services sector is an advantage.
- Exposure to planning and leading larger strategic experience improvement initiatives as well as smaller iterative, continuous process improvements.
- Skills to drive successful collaboration with cross-functional teams to identify member and customer needs and translate learnings into actionable insights.
- Ability to synthesis research into key insights, themes, and areas of opportunity and defin desired outcomes based on this data.
- Ability to leverage your business analysis, journey mapping, and process mapping skills to drive business initiatives, optimising member and customer experience outcomes.
- Capable of contributing to creation of a high-performing and continuous learning team culture.
- Tenacity to always strive to improve and provide the best possible experiences for our members and communities.
Location
Melbourne VIC, Australia
Type
Full Time
Industry
Finance
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