Service Designer

The Opportunities

The Indigo Program is a broad program of work to analyse current state capabilities and provide opportunities for improvement in the delivery of election and roll management services. The APS 6 Service Designer will support the Indigo Program and other ongoing major projects for the Enterprise Transformation Group.

We are seeking engaged, creative, motivated and curious individuals with a keen desire to learn. The successful candidate will be self-driven, adaptable, and committed to seeing things through with a demonstrated ability to deliver results through a human-centred and people-first lens.

To excel you’ll have:

Essential skills and experience:

• An understanding of Human Centred Design and Design Thinking, including demonstrated ability to select and apply appropriate methodology for research and design activities to achieve project outcomes.
• Demonstrated ability to collect and synthesise data into actionable insights, including communicating clearly through research and design artefacts.
• Demonstrated ability to collaborate and leverage expertise of others to generate insights, co-design solutions, and evaluate solution options.
• Demonstrated ability to think strategically and communicate with influence to inform decision making and drive service and customer improvements.
• Demonstrated personal integrity and a willingness to work within a high performing team that achieves results within strict legislative and organisational policy and procedural parameters.

Desirable skills and experience:

• Experience working within multidisciplinary teams using agile delivery process.
• UX/UI design, visual design, or communications experience.
• Tertiary Qualifications in a related discipline (e.g., Design, ICT, Behavioural Sciences, Psychology, Sociology, Anthropology, etc.) or comparable experience in running design and research activities.

If you are selected for an interview, it would be desirable if you can show a portfolio of previous work examples.

Eligibility

• AEC employees must be Australian citizens.
• Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
• Applicants are required to consent to, undergo, obtain and maintain a character clearance.
• Applicants are required to consent to, undergo, obtain and maintain the Baseline security clearance required for this role.