Service Designer

The role

Service designers shape end‑to‑end services grounded in strong digital design practice. They uncover the needs and behaviours of users, providers and stakeholders, conducting research, mapping journeys, facilitating co‑creation, prototyping and testing. They work closely with product, technology and delivery teams, collaborating across ASIC to define and deliver complex service experiences.

You will also bring strategic design capability, contributing to digital transformation initiatives, target‑state definitions, operating models, business cases and thematic reviews that help ASIC prioritise, sequence and deliver change.

Other responsibilities will include:

• Excellent communication and narrative skills to bring key stakeholders along the journey
• Lead the design and delivery of a variety of strategic engagements and deliverables – with exceptional project/work planning
• A combination of creative thinking and analytical skills
• Delivering high quality written and visual artefacts – presentations, reports etc
• Utilise a System thinking approach to see the bigger picture and connect the dots within complex systems, with the communication skills to help others follow and engage
• Skilled in designing, facilitating and analysing research with an output focus on extracting actionable insights. The research we undertake is broad from external user behaviours contexts, through to specialist and internal users.
• Agile and responsive to changes, able to think on their feet
• Exceptional visual communication and ability to bring concepts to life
• Embraces experimentation

About you

This role is suited to a service designer who is confident working independently on complex problems, while continuing to develop their practice. It offers strong opportunities to broaden strategic design capability, deepen digital and product experience, and work across a wide range of services and transformation initiatives.

• Five years’ experience in a service design role or a similar position focused on process and experience improvement is a requirement.
• Demonstrated ability to work independently
• Proven involvement working in strategic initiatives for enhancing experiences at a larger scale, along with supporting iterative and continuous process improvements.
• Demonstrated ability to collaborate effectively with cross-functional teams, identifying user needs, and translating insights into actionable recommendations.
• Proficiency in synthesising research findings into key insights, identifying themes, patterns, and opportunities, and defining desired outcomes based on data analysis.
• Utilise visualisation, journey mapping, and process mapping skills and tools to support business initiatives optimising user experiences.
• Contribute to a high-performing, collaborative team culture focused on continuous learning and improvement.
• Driven to constantly enhance and deliver exceptional experiences for users