Lead Service Designer

About the role

At ANZ, our purpose is to shape a world where people and communities thrive and to help achieve this, we need a talented and curious Lead Service Designer to join our newly formed Financial Well-being, Research and Design team.

As a Lead Service Designer, you will be leading a cross functional team of squad members and business stakeholders through the application of a combined Human Centred Design and Lean Six Sigma process to design a range of seamless experiences (including external and internal user touch points, necessary partner, and platform considerations, and regulatory or compliance requirements) in various initiatives across Retail and Group divisions.

You will coach other designers and project/team members in service design and be expected to present to stakeholders/partners/clients and work collaboratively with your team to improve our customers financial wellbeing.

This role will be part of the Strategic and Service Design function and will support various high value initiatives and priorities of the Financial Wellbeing Research and Design team.

All applications require a submission of a condensed portfolio no larger than 5MB showcasing key projects you have scoped right through to delivery.

Role location: Docklands VIC

Role type:  We have both Permanent and Contract (12 months), full time positions available.

What will you bring?

To grow and be successful in this role you must bring the following skills, knowledge, and experience:

• Extensive years of service design experience across both digital and non-digital experiences.
• A solid background in UX design
• Application of design leadership in strategy, discovery, and delivery.
• Confidence with a range of design software tools (e.g. Figma, Adobe Suite) whilst being open and adaptive to new trends and technologies.
• Comfortable in cross-functional environments, enjoying collaboration with designers but maybe even more with other disciplines.
• Excellent stakeholder management, storytelling and influencing skills.
• Confident and empathetic leadership style with excellent communication skills.
• Ability to present messages in a clear, concise, and articulate manner.
• Coach and guide teams to apply a design led approach when developing solutions. Help others develop their skills in their growth areas and foster an energetic, vibrant team culture.
• A growth mindset, resilient nature, and an ability to cope and support others during uncertainty.
• Commercially savvy with strong results focus.