CX Service Designer

Your opportunity

As our CX Service Designer, you’ll lead and support customer experience and human-centred design initiatives across Anglicare’s Seniors Living and Community Services portfolios. You’ll transform insights into meaningful improvements that enhance wellbeing and align with our strategic goals.

With curiosity, empathy and a commitment to impact, you will:

• Lead service design and human-centred design (HCD) projects from scoping to implementation

• Conduct research, workshops and interviews to uncover pain points and opportunities

• Develop journey maps, personas, service blueprints and prototypes to drive change

• Facilitate codesign and ideation sessions with Cross functional teams

• Contribute CX insights to strategic reviews, business cases and executive reports

• Support teams to embed CX frameworks and design thinking principles

• Collaborate with internal and external stakeholders to deliver service improvements grounded in customer voice

What you’ll bring

You’re a collaborative and confident service designer who loves simplifying complexity, engaging people in the process and delivering tangible outcomes. You care deeply about human-centred care and customer impact.

You’ll also need:

• At least 2 years + experience in CX, service design or UX

• Strong understanding of HCD methodologies and design research techniques

• Demonstrated experience delivering journey maps, personas and service blueprints

• Excellent facilitation and stakeholder engagement skills

• Strong communication, organisation and time management skills

• Confidence working in agile, cross functional teams

• Experience using Miro, Figma or similar collaborative design tools

Desirable:

• Experience in aged care, healthcare or community services

• Knowledge of customer feedback systems or CRM platforms

• Experience preparing CX insights for reports or submissions