Service Designer

Full Time

AIA Australia

The Opportunity

Due to growth, AIA Australia has an opportunity for a CX/Service Designer to join our fun and friendly team. This key role will see you deliver leading customer, partner and employee experiences for key critical initiatives across Health, Life & Vitality, articulated through end-to-end journey maps and service blueprints.

To do this successfully you will:

  • Lead the design of exceptional customer, partner and employee experiences through the creation of insight led CX artefacts, including current and future state journey maps and service blueprints
  • Drive customer centricity, championing a HCD (Human-Centered Design) approach that balances human insight with commercial drivers to create compelling experiences
  • Represent the customer across strategic projects and initiatives and provide a customer value lens to decision making and providing input into scope prioritisation assessments as required
  • Facilitate the co-design of solutions to mutually improve experience and business impact
  • Plan and implement CX & Service Design approaches and activities as appropriate for the project, including planning & facilitation of customer research
  • Partner with UX Designers to translate CX and Service Design aspirations into user flows and wireframes for digital touchpoints
  • Participate in the evolution of CX practices, methodologies and capabilities

Successful applications will demonstrate:

  • Strong experience in CX Design, Service Design or Strategic Design, preferably with a background in a large matrix services organisation
  • Experience planning & facilitating customer research & conducting synthesis, customer journey mapping, facilitating co-design workshops, and leading service design/creation of detailed service blueprints for highly complex services organisations
  • Experience leading projects and initiatives with significant process re-engineering focus
  • Strong Customer focus and insight driven – with ability to turn findings into insights, and insights into opportunities or actions
  • Strong Commercial and strategic expertise – and ability to relate and connect customer and partner experience with operations – people/employee experience (EX), process, technology in pursuit of both customer and commercial outcomes
  • Ability to collaborate effectively with a diverse group of stakeholders and influence for positive outcomes
Melbourne VIC, Australia
Full Time
Apply for Job
Sorry! This job has expired.

More jobs at AIA Australia

We haven't found any other jobs at AIA Australia.

Warning: Undefined variable $post in /home/ : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/ : eval()'d code on line 2
More jobs in Australia

Warning: Undefined variable $post in /home/ : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/ : eval()'d code on line 3
Show more jobs from Australia

Service Designer

Suncorp Group

job location
Brisbane City QLD, Australia

Service Designer

MUFG Pension & Market Services

job location
Melbourne VIC, Australia

Service Designer

TPG Telecom

job location
Barangaroo NSW, Australia

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top