Service Designer

Details: The Projects and ICT Section is responsible for maintaining a range of digital capabilities and ICT systems that enable and support the ongoing evolution of services provided by Access Canberra. The team contributes to strategic planning processes and supports the successful implementation of projects with touch points that cross organisational boundaries.

We are a diverse, innovative and professional team of people who come from a wide variety of backgrounds. We welcome people with experience from the community, public and private sectors and believe the more diverse our knowledge base is, the better our results will be.

We are looking for a motivated, enthusiastic and collaborative person to join our team as a Business Analyst/Service Designer.

To be successful, you would be someone with:

• Strong analytical and reporting skills and ability to analyse information and data from a range of sources to identify gaps and suggest improvements.
• Demonstrated relationship, influencing and all-round communication skills.
• Well-developed organisational skills including the ability to adapt to change, work with limited direction and manage competing priorities.
• A working knowledge of design methodologies such as human-centred design, design thinking, etc.
• Tenacious, flexible, passionate, resilient and results/outcome driven with a persuasive personality.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

Eligibility/Other Requirements:

• Demonstrated ability to understand Whole of Organisation ICT and digital strategies and apply these strategies to specific business unit related solutions, particularly in the Public Sector.
• Degree or qualification in ICT or relevant professional experience is highly desirable.
• Qualification in Service Design or Business Analysis is highly desirable.