Lead Service Designer

Job Description
Role Description

As a Lead Service Designer at Netcompany you will deliver high profile digital products and services for some of the UK’s largest companies and Public Sector organisations.

You will work with market leading technologies and span user, technical and business operations to build solutions that meet user needs, deliver business impact and benefit society.

Key Responsibilities:

Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
Understand user, business needs and requirements and the wider operational and organisation context
Analyse user needs and business objectives in highly complex service areas
Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
Help to define vision and outcomes for products, services and programmes
Lead on design workshops and design sprints with the team, senior stakeholders and users
Rapidly design and test digital prototypes with users
Qualifications
You are an experienced service designer with the ability to lead and coach team members to deliver outstanding digital services
You work in agile, multi-disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects
You are adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales
You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions