Service Designer

• esign of user-centred services, adapting based on user feedback, data, and requirements.
• Use both qualitative and quantitative data to inform your design decisions, ensuring services meet user needs and department requirements.
• Collaborate with multidisciplinary teams, contributing to shared visions, goals, and outcomes.
• Communicate design concepts clearly to stakeholders, using storytelling and evidence to influence decision-making.
• Support the implementation of service design strategies that align with broader department objectives.
• Ensure products are accessible and designed inclusively, meeting the diverse needs of all users, in line with government and department standards.

Essential criteria

Applications will be assessed against the following essential criteria:

• Proven experience leading user-centred design initiatives, applying iterative design principles, and using user research to drive continuous improvement, including mapping services and user journeys.
• Ability to analyse both qualitative and quantitative data, including user behaviour and service performance insights, to inform and iterate on service design decisions.
• Strong communication skills, with the ability to articulate complex design ideas, influence stakeholders through storytelling and evidence-based insights.
• Experience working in multidisciplinary teams, incorporating diverse perspectives, and ensuring designs are inclusive and meet accessibility standards.

Desirable criteria:

The following criteria are desirable. Applicants’ evidence against these criteria will be used in the event of a tie break situation to make an informed decision:

• Experience of working with advanced iterative methodologies such as Lean UX.
• Proficiency in advanced data analysis tools and techniques to identify opportunities for innovation and improvement.
• Expertise in facilitating co-design workshops with diverse stakeholders and enabling effective collaboration across large or complex organisations.
• Advanced understanding of inclusive design principles, with experience of working in projects that prioritise accessibility and cater to the diverse needs of users.