Senior Service Designer

We are recruiting for four Senior Service Designer roles.

Two roles (exclusively in Bristol or Manchester) will join the ‘GOV.UK and Publishing’ programme. One of those roles will involve you working with our content designer colleagues to improve the content publishing process. The other role will be working with the GOV.UK design system team to explore how we might cater for a more multichannel future.

Two roles (exclusively in Manchester) will join the Product and Services programme to work in context of the GOV.UK App.

As a Senior Service Designer you’ll:

• lead and coordinate design work in your team, supporting other designers where necessary
• work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
• use research and analytics to understand users needs, identify service failures and test different designs
• design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
• champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
• collaborate with designers in other teams and departments, reviewing each other’s work and developing shared patterns

We’re interested in people who can demonstrate the following skills in their applications:

• experience in designing services and holistic solutions for users in complex environments
• experience of working and negotiating important design decisions with senior stakeholders (internal and external)
• experience in facilitating and engaging with people in a variety of ways (e.g. workshops, co-design activities or documentation)
• experience in making effective decisions with qualitative user research and quantitative data
• an understanding of how to design inclusive, equitable, accessible and sustainable services
• experience of working in an agile, multidisciplinary and collaborative environment
• experience of guiding, supporting and mentoring others.