Service Designer

As a Service Designer, you will support concept initiatives across framing, research, experience design, testing, and planning for implementation. We are looking for a highly curious and hardworking designer who is ready to dive in to a multitude of member challenges and opportunities – from helping people find a provider that meets their needs to reimagining the moment members apply for a new plan. If you are motivated by making real change in an industry where it’s much needed, we would love to talk.

Responsibilities

• Service strategy + visioning: Support visioning and concept development projects, assisting with user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
• Information design, prototyping + storytelling: Contribute to the design and delivery of components integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides.
• Cross-functional partnership + collaboration: Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints.
• Emotional intelligence + curiosity: Demonstrate ability to listen and to thoughtfully contribute to business stakeholder and channel partner team conversations, strengthening our ability to deliver through cross-enterprise collaboration.
• Industry understanding: Stay informed about industry trends in health insurance, digital health, and service design best practices.

An exceptional Service Designer will…

• Craft visual stories that make complex concepts simple to understand, highlighting what is new and important to help us make decisions.
• Quickly prototype products and services to test conceptual requirements, demonstrating to stakeholders and users how we might address a problem or need.
• Never lose sight of the member and business problem and always articulate the why.
• Deliver thoughtful work efficiently.

Use your skills to make an impact

Required Qualifications

• Bachelor’s Degree in Design, HCD, or a related field
• 1-3 years of relevant industry experience
• Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite